Privacy Policy

1. Who We Are

This Privacy Policy explains how Progressive Furnishings collects, uses, and protects your personal information.

Business name: Progressive Furnishings
Address: Unit G, Fulmar Cl, Forest Town, Mansfield NG19 0GG
Email: info@progressive-furnishings.co.uk
Telephone: 01623 620620

We are committed to protecting your privacy and handling your personal data responsibly and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We only collect personal data that is necessary to provide our services. This typically includes:

  • Your name
  • Your postal address
  • Contact details such as email address or telephone number
  • Order and purchase information

3. How We Use Your Data

We use personal data for the following purposes:

  • Order fulfilment – to process orders, arrange delivery, and manage payments
  • Customer service – to respond to enquiries, resolve issues, and provide after-sales support
  • Marketing purposes – including sending postal marketing materials about our products, offers, and promotions

4. Lawful Basis for Processing Data

Under UK GDPR, we must have a lawful basis for using your data. These include:

  • Contractual necessity – where data is required to fulfil an order or provide a service
  • Legal obligation – where we must retain information for legal or tax purposes
  • Legitimate interest – for marketing purposes, including postal direct mail, where we believe our communications are relevant and expected

You have the right to object to marketing at any time.

5. Where Marketing Data Comes From

Marketing contact details may be obtained through:

  • Direct interactions with customers (for example, in-store, online, or via enquiries)
  • Trusted third-party data providers, where data has been collected and supplied in compliance with UK data protection law

6. Who We Share Data With

We do not sell your personal data. We may share relevant information with trusted third parties where necessary, including:

  • Marketing service providers, such as print and mailing partners
  • Distribution and delivery partners, to ensure orders reach you

All third parties are required to handle your data securely and in accordance with UK GDPR.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to provide our services, meet legal or accounting requirements, or fulfil the purposes outlined in this policy.

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you
  • Ask for incorrect or incomplete data to be corrected
  • Request the deletion of your personal data
  • Object to direct marketing
  • Request a copy of your data in a portable format
  • Ask us to restrict how your data is used

To exercise any of these rights, please contact us using the details above.

9. Right to Complain

If you are unhappy with how we handle your personal data, you have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

We would always encourage you to contact us first so we can address any concerns promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or how we operate. Any updates will be published on this page.

11. Cookies

Our website uses cookies to help improve your browsing experience and ensure the site functions correctly.

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device and remember certain information about your visit.

Types of Cookies We Use

We may use the following types of cookies:

  • Essential cookies
    These are necessary for the website to function properly. They enable core features such as page navigation and access to secure areas of the website.
  • Performance and analytics cookies
    These help us understand how visitors use our website, allowing us to improve performance and user experience. This information is collected in an aggregated and anonymous form.
  • Functionality cookies
    These allow the website to remember choices you make, such as preferences, to provide a more personalised experience.
  • Marketing cookies
    These may be used to deliver relevant advertising and promotional content and to measure the effectiveness of our marketing campaigns.

Managing Cookies

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Most web browsers allow you to:

  • See what cookies you have
  • Delete existing cookies
  • Block cookies from specific sites
  • Block all cookies

For more information on how to manage cookies, visit www.allaboutcookies.org.

Third-Party Cookies

Some cookies may be set by third-party services we use, such as analytics or marketing providers. These third parties are responsible for their own cookie policies and data practices.

Changes to Cookies

We may update our use of cookies from time to time. Any changes will be reflected in this Privacy Policy and Cookies section.