Customer Reviews

The whole process was amazing, from ordering, keeping updated, to the install, the team were fantastic. Genuinely couldn’t be happier

My wife and I really enjoyed shopping at Progressive. Their customer service was excellent, the Manager definitely knew the range of products inside out. The team were always highly professional, the timed delivery slots were adhered to and all pieces that needed putting together were put together quickly and very professionally. We had a minor problem with some shelving but it was sorted out within a few minutes. We would highly recommend this furniture store to anybody and everybody.

Fantastic service from all at Progressive!
We were able to try out multiple sofas in their spacious showroom and ask questions, yet didn't feel pressured at all. The sales team were there if needed but otherwise let us wander around.
We were given an estimated delivery date and were kept informed along the way of any updates. Two lovely delivery men ensured the sofas were set up correctly and in working order before leaving.
Communication throughout has been fabulous and the whole team are incredibly helpful and friendly.
I would have no hesitation in recommending this business and I would definitely buy from there again.

Excellent shop with friendly and knowledgeable staff. The outdoor furniture set is very comfortable and good value for money. Free delivery and efficient delivery men

First class service from purchasing to delivery

Great furniture, fantastic staff, furniture delivered with care, you can use Progressive furniture with confidence

Excellent professional service, delivered as promised and quality product. Couldnt ask for more thankyou.

This is the second sofa I’ve had from Progressive Furnishings, and once again, I couldn’t be happier! The sofa is absolutely amazing, fantastic quality and comfortable. The service from start to finish was outstanding, and the installation team did a great job. Highly recommended!

Very friendly and informative when viewing the furniture we were looking at. The delivery was on time with a 2 hour slot so no waiting in all day. Everything went smoothly and all the packaging was taken away. Very pleased with all the staff we dealt with and would recommend to friends and family.

Fantastic customer service from shop floor to delivery. All the staff are extremely helpful and polite. Highly recommended

Very high quality furniture. Went to buy a table but was so impressed I bought a sofa, chair & sideboard as well.
Staff are very knowledgeable, friendly & not pushy. Nothing is too much trouble.
Furniture was delivered at a convenient time and was built in the intended room & all packing removed.
I couldn't recommend Progressive Furnishings highly enough. Absolutely outstanding service.

Friendly and helpful throughout from buying to delivering

I wanted to wait a couple of months before leaving a review to make sure everything was top quality—since things sometimes go wrong after a while. Now, two months in, I can confidently say that I am beyond impressed with Progressive Furnishings!

Yes, the furniture was a little more expensive than we initially planned, but it was absolutely worth it. Plus, their 0% finance offer made it manageable, which was a huge help as my partner and I are starting a family. We decided to invest in furniture that will last, and we couldn't be happier with our purchase—a bed and two wardrobes.

The in-store experience was fantastic. The sales team was attentive without being pushy, which we really appreciated. We visited the store twice before making our final decision, and each time, the staff treated us with the same friendly and polite attitude. They took the time to walk us through the best options and even helped us figure out the most beneficial way to use the finance deal.

Delivery was smooth and exactly as promised—no delays or last-minute issues. The delivery team was exceptional—polite, friendly, and incredibly efficient. Even though it was 9 PM when they arrived, they assembled everything perfectly, asked us to inspect it before leaving, and even helped move the furniture into better positions! That level of service is rare and truly appreciated.

As for the furniture itself? Amazing! My partner and I are on the plus side and were initially concerned about the durability of the bed, but it's rock solid—no creaks, no worries, just fantastic sleep! The wardrobes are equally impressive, with strong rails that hold a ton of clothes (which is great for a self-confessed clothing addict like me).

All in all, this has been a five-star experience from start to finish. If you're looking for high-quality furniture with outstanding customer service, I highly recommend Progressive Furnishings. You won’t be disappointed!

Excellent value, excellent quality furniture and professional, friendly and helpful staff

Very helpful, good prices and had what I was looking for. Great free delivery and the items were delivered and placed where I wanted them by friendly delivery men. Would highly recommend.

Local businesses worthy of praise and full support. Kind friendly people running the business. Excellent quality furniture. Good delivery service. They accommodated me for late deliveries due to my work related time commitments. I’ll recommend them to all furniture connoisseurs looking for an A1 products and service!

Fabulous service, delivery lads were polite, and quickly assembled my furniture and taking all packaging away with them

Fantastic service in the shop with a great selection of beautifully furnishings- highly recommend

Brilliant customer service, delivery on time stated, and the lads took all the packaging away with them, I would definitely recommend this company.

Pleasant and knowledgeable staff, no pushy sales talk, quality products, delivery on time and efficiently done. Thank you.

Lovely product, arrived when they said it would, delivered on time. Very happy with it all

Very accommodating and really helpful with my mum and dad who had alot of special needs and orderd 2 recliners they love the furniture and customer service was a1 thanks

Very friendly staff always willing to give help and advice and they don't hassle you when you just want to look round. Everything I have purchased is of the best quality and delivered on time. Would highly recommend progressive furnishings to anyone looking for good quality furniture

Found the shop very easy to look around , no hassle from anyone , when we found what we wanted “ Jonathon “ was absolutely brilliant in describing the product to us , we purchased it Monday and it was delivered and assembled Thursday , the two gentlemen that came to the house were very polite and efficient in doing their job , I would highly recommend this family run company to anyone , if I could have given more than 5 stars a would have , thank you

Having recently retired and having purchased various items of furniture I can honestly say that having purchased leather sofas and oak dining furniture from Johnathon at Progressive furnishings was the most pleasurable experience both in quality of service and furniture that we have had.
The delivery men were very polite and assembled furniture with care taking all packaging away leaving myself and wife to enjoy our purchases.
I cannot recommend this fine local company highly enough.
My thanks to all at progressive as your attention to customer service is first class.

Regards to all
Martin Powers

Very professional, knowledgeable .
No pushy salesman, infact James let us wander around to test and select what we wanted.
Very good choice of high quality suites.
Delighted with our choice and price.
The whole experience from showroom to delivery was excellent.
Highly recommend.

Very nice sales person, James.
High quality suite.
Delivery guys excellent.
Suite was unboxed at our home, so definitely straight from manufacture.
So far no problems.

Would never go anywhere else for my sofas and armchairs, they are quality products far better than DFS or SCS ! Everything in progressive furnishings is unique and quality. The service in store is so personal and professional. The delivery is very quick and everything is set up and checked to be working before they leave you. Nothing is to much trouble for this company and its staff. Once you have brought from here you will never go anywhere else !

I don’t know where to start absolutely fantastic from start to finish From helping us decide what would suit our home the best to fantastically matching the colour of our new table to a unit we already have . we agreed a delivery date I had to move it three times as we was held up with our renovations Progressive furnishings never quibble and was so happy to help every time By just moving our date till our works could be done then my table was delivered by two very polite, caring young men and set it all up for me . Fantastic shop with fantastic customer service, nothing is too much trouble thank you xx

Bought Italian leather sofa, absolute top quality.
customer service is excellent and they kept me informed on delivery dates.

I would not buy a sofa from anywhere else.

Interessato a due prodotti molto eleganti, ho chiesto loro se era possibile organizzare la spedizione per il sud Italia dove risiedo. Si sono messi subito a disposizione dimostrando rigore e precisione. Che dire azienda seria, con personale sempre disponibile per spiegazioni e suggerimenti. Fanno della qualità e dell attenzione la loro missione. Altamente consigliato

Placed our order on Friday 29th April and got delivery on Saturday 30th April.
Service was brilliant from start to finish and the furniture we have had (Loxley) is fantastic quality.
Thank you

Absolutely would recommend this furniture shop.Service is second to none.Great furniture aswell very well made.Delivery was very very good. Check this shop out you won't be disappointed.

What a fabulous shop!! This shop is like an Aladdin’s cave, full of quality furniture and accessories. The staff are lovely and so knowledgeable, helpful and give you the time and space to come to your own decisions. Delivery of my furniture was prompt and efficient. Can not recommend this place highly enough! Will definitely be popping in regularly to see all the new things.

We bought our dining set from Progressive Furnishings just before Christmas and are highly impressed with the quality and the service that we received. I visited the shop a few times to view different items as we were debating table style and size and on all occasions I found James & Johnathon to be very helpful and informative. We were over the moon with our dining set so we also purchased a matching side table and coffee table from the same range. I would highly recommend a visit to their showroom if you are in the market for dining, living room or bedroom furniture.

Progressive Furnishings supplied our dining suite a few years ago and we were so delighted with the service and help provided, we decided to visit when we needed a new three piece.
James, Jonathan and the whole team really go out of their way to help supply exactly what the customer requires.
The range and choices for fabric sofas really is unmatched, along with the capability for alterations and custom sizes. We are extremely delighted with our new suite, friends and family are impressed and we highly recommend paying them a visit.

My large 4 seater sofa bed was delivered this morning
It's just gorgeous🥰🤩 so much so I went back to the shop and ordered a chair to match
The two young men who delivered it were just great, they had to take my back door off to access the house as it was so big ,the door was a very heavy composite door and they struggled but managed it. They then laid out the sofa and showed me how the bed pulls out too ,very helpfull polite young men and the shop staff and owner are so friendly and helpful top marks from me

Excellent service. Called into the shop on a Tuesday, had a browse around the settee section, was approached by James, who was very informative and not pushy at all. We ordered 2 no settees, delivered 4 days later on the Saturday by 2 no friendly lads, we had a 2 hour slot from 2 to 4pm. They arrived at 2.15pm, and assembled within 15 minutes. We would certainly recommend this shop. Once again great service.

Fabulous quality of products and wonderful service provided.

We can’t thank the lovely staff at progressive, so friendly but not pushy in any way , the sofa we have bought is excellent quality , delivered yesterday by two young men who brought it in assembled it and tested the electrics to make sure it was all ok and took all the packaging away , would highly recommend this place for quality furniture ⭐️⭐️⭐️⭐️⭐️

Amazing fabulous love this shop😍

1st class service staff are really friendly and helpful and will bend over backwards to help you. I purchased 3 beds all are stunning and excellent quality (beware of cheaper copies elsewhere) they even made one of the headboards bespoke for me as I needed it lower. I had to postpone delivery of the beds 3 times and this was never a problem they just held my goods in their warehouse for me. The young men who delivered the beds were brilliant and took a lot of care in my home and with the beds.
I can only highly recommend this company I cannot fault anything.
Nice to actually receive such good service.

Really can't praise the staff at progressive furnishings enough a family run store selling quality furniture and furnishings make this the first place you go for your furniture

3rd time of purchasing from this store. This purchase was a dining set. Having made the purchase for a new house, it fell through, and then the house purchase after that took forever too. The team were really understanding and supportive in holding off the delivery accordingly. Very grateful for that! Once finally delivered, it's a lovely furniture set and I'd be happy to shop here again.

Thr friendly personal touch in sales is nice to see still in existence.